Return Policy

Dynamic Imaging Solutions Inc. strives to produce quality products each and every time.  However, we also understand that mistakes happen and we never want an unsatisfied customer.  Therefore, for any pre-printed label or product we will accept returns and rerun any order that is deemed to be the fault of Dynamic Imaging Solutions Inc.

If you have purchased any hardware such as a bar code scanner or printer, you may return it in its original packaging within 30 days but a 15% restocking fee will apply.  If you are returning hardware due to problems within the specified warranty period, you may either coordinate this through us or through the hardware manufacturer directly.  If we are coordinating the repair/replacement of a warrantied hardware item, the instructions below must be followed:

  • A Return Merchandise Authorization (RMA) number and form must be requested by calling us at 1 877.716.4347 or emailing us at
  • Products for repair or replacement must be sent freight PREPAID and insured.
  • Collect shipment will not be accepted and returned to sender.
  • RMAs are valid for 15 days.
  • The RMA number must be clearly displayed on all shipping documents and packages.
  • Please use the original product boxes when possible, to avoid any damage that may be caused in shipping.